How to Hisense Ice Maker Troubleshooting | 12 Easy Steps

The built-in ice maker in your Hisense fridge adds convenience to your day, providing you with cold drinks whenever you desire. However, similar to any other appliance, your ice maker might encounter issues that result in a pause in ice production. What factors can lead to a malfunction in your Hisense fridge’s ice maker, and what steps can you take to address these issues?

Your Hisense fridge’s ice maker comprises various components that collaborate to create and dispense ice with a simple button press. Any disruptions within this system can impede its proper function. The good news is that many of the reasons behind your ice maker’s failure to produce ice can often be resolved without the need for professional assistance.

hisense ice maker troubleshooting

What to Do if Hisense Ice Maker not Working?

If you’re in need of ice and your Hisense ice maker is no longer functioning, we’re here to provide you with some solutions that can assist you!

Power Source

Before addressing any ice maker issues, it’s crucial to examine the power source. Confirm that your ice maker is receiving power by checking the connection to a functional electrical outlet. Additionally, verify if the ice maker’s power switch is in the “on” position. You can find this switch either on the unit’s digital control panel or within the ice maker compartment itself.

Once the ice maker’s power switch is activated, it should commence the ice-making process. However, if the ice maker is already powered on and yet not producing ice, consider the solutions provided below.

Water Flow

If your Hisense ice maker has stopped working, it’s important to assess the water flow. A disruption in water supply can lead to ice maker malfunction. Check for any damage, clogs, or leaks in the water line that supplies water to the ice maker.

Inspect the water supply tubing for any blockages or kinks. Ensure that the connections are secure, and if needed, use a wrench to tighten them. Address any cracks or broken seals in the water line to ensure a consistent and adequate water flow into the ice maker, as proper water flow is crucial for its operation.

If you encounter a clogged water line, it’s possible that water has frozen within it. In such cases, turning off the unit and allowing the ice to melt can resolve the issue. If any connectors or valves require replacement, it’s advisable to seek assistance from a professional repair service.

Minor Bugs

In some cases, your Hisense ice maker may experience minor glitches that can affect its performance. These glitches can be akin to temporary hiccups in the system’s functioning. If you notice your ice maker not working as expected, consider the possibility of minor bugs causing the issue.

To address these minor bugs, you can try performing a power cycle or a reset. Start by unplugging your ice maker from the power source or turning it off using the designated power switch. Allow the appliance to remain in this state for a few minutes, typically around five minutes. After the waiting period, restore power by plugging it back in or turning the power switch back on.

This power cycle or reset can often clear any temporary issues or errors that might have occurred within the ice maker’s system. It essentially gives the appliance a fresh start, potentially resolving minor glitches and restoring normal functionality.

Water Filter

The water filter in your Hisense ice maker plays a crucial role in ensuring clean and pure ice production. Over time, the water filter can become clogged or dirty, leading to a disruption in the ice-making process. If your ice maker has stopped working, consider the condition of the water filter as a potential factor.

It’s recommended to replace the water filter every six months to maintain optimal performance. A dirty or clogged water filter can result in slow ice production and even cause unpleasant odors in the ice. Hisense ice makers are designed to halt ice production when the water filter requires replacement.

To replace the water filter, follow these steps:

  1. Consult the user manual to identify the correct water filter model for your ice maker.
  2. Locate the water filter compartment, typically located inside the refrigerator or freezer section.
  3. Twist and remove the old water filter in a counterclockwise direction.
  4. Install the new water filter by twisting it in a clockwise direction until it’s securely in place.
  5. Consult the user manual for any additional steps or information specific to your model.


The thermostat in your Hisense ice maker plays a critical role in regulating the temperature necessary for ice production. If the thermostat malfunctions or becomes damaged, it can disrupt the cooling process and lead to issues with ice formation.

When troubleshooting your ice maker, consider the functionality of the thermostat as a potential factor. A faulty thermostat can prevent the appliance from reaching the required temperature for ice production. This can result in either no ice being produced or the production of improperly formed ice cubes.

To check the thermostat:

  1. Check the current temperature setting of your freezer. The ideal temperature range for efficient ice production is between 0°F and 5°F (-18°C to -15°C)
  2. Access the ice maker’s internal components following the manufacturer’s instructions.
  3. Locate the thermostat, which is responsible for controlling the cooling process.
  4. Use a multimeter to test the thermostat’s continuity. If there is no continuity, the thermostat may be defective and require replacement.

If the thermostat is indeed malfunctioning, it’s advisable to replace it with a compatible part recommended by the manufacturer. A properly functioning thermostat ensures that the ice maker operates at the correct temperature, promoting efficient and consistent ice production

Faulty Water Inlet Valve

The water inlet valve in your Hisense ice maker is responsible for controlling the flow of water into the ice-making system. If this valve becomes faulty or damaged, it can lead to problems with water supply and subsequently hinder ice production.

When troubleshooting your ice maker, consider the condition of the water inlet valve as a potential issue. A malfunctioning valve might fail to open properly, causing insufficient water to reach the ice molds. Conversely, a valve that remains open can result in excessive water flow, leading to leaks or the formation of large ice chunks.

To address a faulty water inlet valve:

  1. Locate the water inlet valve, typically located behind or beneath the refrigerator.
  2. Check the valve for visible signs of damage or leaks.
  3. Test the valve’s functionality using a multimeter to measure continuity.
  4. If the water inlet valve is defective, it’s recommended to replace it with a compatible replacement part.

A properly functioning water inlet valve ensures a consistent and controlled water supply to your ice maker, promoting efficient ice cube formation. If you suspect that the water inlet valve is the cause of the issue, addressing it promptly can help restore normal ice production.

Water Pressure

Sufficient water pressure is crucial for the proper functioning of your Hisense ice maker. If the water pressure falls below the required level, it can impede the ice-making process and lead to inadequate ice production.

If you’re experiencing issues with your ice maker not producing ice, consider the water pressure as a potential factor. The water inlet valve requires a minimum water pressure of around 20 psi to effectively supply water to the ice maker.

To address water pressure-related problems:

  1. Check the water pressure from the source that feeds the refrigerator. Ensure it meets the minimum requirement of 20 psi or higher.
  2. If the water pressure is below the required level, you may need to adjust the water supply or consult a professional plumber to improve water flow.

Maintaining adequate water pressure ensures that the water inlet valve can deliver the right amount of water to the ice maker for consistent ice cube formation. Addressing water pressure issues can help your Hisense ice maker operate smoothly and efficiently.

Control Arm in off Position

Inside your freezer, there is a designated compartment where ice is stored until it’s ready for use. This compartment features a control arm, an essential component that serves a specific purpose.

The primary function of the control arm is to monitor the ice bin’s capacity. When the control arm detects that the ice bin has reached its maximum capacity and is full, it triggers a mechanism that prevents your fridge’s ice maker from producing additional ice. This intelligent feature prevents the ice bin from overflowing and causing a mess.

However, there is a possibility that while organizing items within the freezer, the control arm might accidentally be nudged into the “off” position. When this happens, it disrupts the normal ice-making process.

To address this issue:

  1. If you observe that the control arm is positioned in the “off” position or raised upwards, gently push it downwards to reset it to the “on” position.
  2. After the control arm is back in its correct position, your ice maker should resume its regular operation and start producing ice once again.

By ensuring the control arm is correctly set, you allow your Hisense ice maker to function as intended and continue providing you with a steady supply of ice.

Defective Door Switch

Another potential reason for your Hisense refrigerator’s ice maker not producing ice could be a faulty door switch. This component plays a critical role in the overall functioning of your refrigerator and its ice maker.

The door switch has a dual purpose: it activates the interior light of the refrigerator when the door is opened and also interacts with the ice maker and dispenser. When you open the refrigerator door, the door switch is engaged, turning off the ice maker and dispenser functions to prevent ice or water from being dispensed while the door is open.

If the door switch becomes defective or malfunctions, it can lead to the ice maker not producing ice. Here’s how the issue can occur:

  1. The door switch might fail to engage properly when the refrigerator door is closed, which prevents the ice maker from operating.
  2. Conversely, if the door switch fails to disengage when the door is closed, it can keep the ice maker and dispenser turned off even when the door is shut.

To troubleshoot a defective door switch:

  1. Locate the door switch, which is usually situated near the top of the refrigerator door frame.
  2. Check if the switch is properly aligned and engaging/disengaging as the door is opened and closed.
  3. Use an Ohm meter to test the continuity of the door switch. If it lacks continuity when the door is closed and has continuity when the door is open, the switch may be faulty.

If you discover that the door switch is indeed defective, it’s advisable to replace it with a compatible replacement part. A functional door switch ensures that the ice maker and dispenser functions work in sync with the refrigerator door, providing you with a seamless experience when accessing ice and water.

Auger Motor

The auger motor plays a critical role in the ice dispensing process of your Hisense refrigerator’s ice maker. This motor is responsible for stirring and guiding the ice cubes from the ice bin to the dispenser chute. If the auger motor experiences issues, it can disrupt the ice dispensing function and hinder the availability of ice cubes.

If you’re encountering difficulties with ice dispensing or notice that your ice maker isn’t pushing ice forward as it should, the auger motor could be a potential source of the problem. Here’s how problems with the auger motor can manifest:

  1. A frozen or malfunctioning auger motor may prevent the proper movement of ice cubes, resulting in a blockage within the ice dispenser.
  2. If the auger motor fails to operate, the ice cubes may not be dispensed at all, leading to a lack of ice availability.

To address auger motor-related issues:

  1. Check for any visible signs of damage, frost buildup, or blockages around the auger motor.
  2. If the motor is frozen or obstructed, you can gently defrost it using a hairdryer on a low heat setting.
  3. If the auger motor remains non-functional, it’s recommended to consult a professional technician for repair or replacement.

A properly functioning auger motor ensures smooth ice dispensing and a consistent flow of ice cubes to the dispenser chute. By addressing problems with the auger motor, you can restore the ice dispensing functionality of your Hisense refrigerator’s ice maker.

Inappropriate Freezer Temperature

The temperature within your Hisense refrigerator’s freezer compartment plays a crucial role in the ice-making process. Maintaining an appropriate temperature setting is essential to ensure effective ice production. If the freezer temperature is not set within the recommended range, it can lead to issues with ice formation and production.

If you’re experiencing problems with your ice maker not producing ice or producing inadequate ice amounts, the freezer temperature could be a contributing factor. Here’s how an inappropriate freezer temperature can impact ice production:

  1. If the freezer temperature is too high, it can hinder the freezing process, resulting in slower ice production or no ice formation at all.
  2. In contrast, excessively low freezer temperatures might cause ice cubes to freeze too quickly and stick together, impeding their proper dispensing.

To address concerns related to inappropriate freezer temperatures:

  1. Check the current temperature settings of both the refrigerator and freezer compartments. These settings are usually adjustable via the refrigerator’s control panel.
  2. Ideally, the freezer temperature should be maintained between 0°F to 5°F (-18°C to -15°C) for optimal ice production.

By ensuring that your freezer maintains the appropriate temperature range, you enable the ice maker to function effectively and produce ice cubes as needed. Taking steps to regulate the freezer temperature can help resolve ice production issues and ensure a steady supply of ice for your needs.

Faulty Ejector Assembly

Within the ice maker system of your Hisense refrigerator, the ejector assembly is a critical component responsible for the movement of ice cubes from the storage bin to the dispenser chute. If the ejector assembly becomes faulty or experiences issues, it can disrupt the ice dispensing process and lead to a lack of available ice cubes.

When encountering difficulties with ice dispensing or noticing that ice cubes are not being properly directed to the dispenser, it’s important to consider the condition of the ejector assembly. Here’s how problems with the ejector assembly can manifest:

  1. A malfunctioning ejector assembly can result in ice cubes getting stuck in the storage bin or not being properly guided to the dispenser chute.
  2. If the ejector assembly’s motor or flap is damaged, it can hinder the movement of ice cubes and cause a blockage.

To address concerns related to a faulty ejector assembly:

  1. Access the ejector assembly, which is typically located within the ice maker assembly behind the freezer wall.
  2. Examine the ejector assembly for any visible signs of damage, frost accumulation, or obstructions in the chute.
  3. If blockages are present, you can use a blow dryer on a warm setting to melt the ice or frost, clearing the path for ice movement.
  4. If the ejector assembly’s motor or flap is damaged, consult a professional electrician or technician for repair or replacement.

A properly functioning ejector assembly ensures the smooth movement of ice cubes from the storage bin to the dispenser chute, providing a seamless ice dispensing experience

How can I reset my Hisense Ice Maker?

To reset your Hisense ice maker, you can follow these simple steps:

  1. Locate the Power Source: Find the power switch for your Hisense refrigerator or unplug the refrigerator from the electrical outlet to disconnect the power.
  2. Turn Off the Ice Maker: If your Hisense refrigerator has a dedicated ice maker switch, ensure that it is turned off.
  3. Wait for a Few Minutes: Allow the refrigerator to remain without power for about 5 minutes. This brief period of disconnection helps reset the ice maker’s electronic components.
  4. Restore Power: Plug your Hisense refrigerator back into the electrical outlet or turn on the ice maker switch.
  5. Wait for Ice Production: Give the ice maker some time to reset and resume normal operation. It may take a 4 to 5 hours for the ice maker to start producing ice again.

Faulty Ejector Assembly

Hisense Refrigerator Error Codes Troubleshooting and solutions

Certainly, here are the common Hisense refrigerator error codes and their troubleshooting steps presented in a table format:

Error CodeMeaningRecommendation
E0Environmental Sensor FaultReset the unit; if the code persists, replace the sensor
E1Fridge Sensor FaultReset the fridge; if the code persists, replace the fridge sensor
E3Freezer Sensor FaultReset the unit; if the code persists, replace the freezer sensor
E4Defrost Sensor FaultReset the fridge; if the code persists, replace the defrost sensor
EbIcemaker Sensor FaultReset the icemaker; if the code persists, replace the icemaker sensor
EC/ErCommunication FailureReset the unit; if the error persists, seek professional assistance
drOpen DoorAttempt to close the fridge door; if not possible, replace the door switch
F2Bad Control BoardReset the unit; if the code persists, replace the control board
88-88Refrigerator Reset NeededPerform a reset on the refrigerator


In conclusion, while Hisense refrigerators offer convenience with built-in ice makers, occasional malfunctions can occur. This guide empowers users to troubleshoot common issues independently. From checking power sources and water flow to addressing thermostat or component problems, you’re equipped with solutions. Maintenance plays a vital role in preventing glitches. Remember, minor problems often have simple fixes, but for more complex issues, following manufacturer instructions or seeking professional assistance is key. By staying proactive and well-informed, you can ensure your Hisense ice maker continues to serve you reliably.

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